Effective Date: 09 October 2020
Last Updated: 12 August 2024
Thank you for shopping at Arknow Digital. We strive to provide high-quality digital software products and a smooth customer experience. This Returns and Refund Policy outlines the conditions under which refunds or replacements may be offered for digital license purchases made through our website, https://arknow.in.
Please read this policy carefully before placing an order.
1. Digital Products – Non-Returnable by Nature
All products sold on Arknow Digital are digitally delivered software license keys. Once a key is issued and delivered via email, it is considered non-returnable and non-reversible, due to the irreversible nature of digital software delivery.
2. Refund Eligibility
Refunds may be considered only under the following conditions:
- A refund request is submitted within 3 days of purchase.
- The license key has not been successfully activated on a Microsoft account or device.
- The reason for the request falls under an approved scenario listed in Sections 3 or 4.
After the 3-day window, we regret that we are unable to process any refund requests.
3. Duplicate Orders
If you unintentionally purchase the same product more than once:
- You must notify us within 3 days of the duplicated purchase.
- Upon verification, a refund will be issued for the duplicate item.
- Proof of duplicate delivery and non-activation may be required.
4. Defective or Invalid License Keys
If a license key you receive is defective or fails activation:
- Please contact our Support Team immediately.
- We will validate the issue using Microsoft’s diagnostic response.
- If confirmed as invalid (based on Microsoft’s response), we will issue a free replacement key or, in rare cases, a refund at our sole discretion.
5. Non-Refundable Situations
We do not offer refunds in the following cases:
- Activation issues caused by incompatible systems, corrupted OS, or local device issues
- Incorrect product selection (e.g., buying a Windows key for a macOS device)
- Keys already marked as used or bound to an account
- Any request made after the 3-day refund window
6. Responsibility for Compatibility
It is the customer’s responsibility to ensure:
- Their computer or system meets the software’s minimum requirements
- They are purchasing the correct version for their operating system
We recommend verifying compatibility before placing an order.
7. Support and Contact
If you need help with your purchase or believe you’re eligible for a refund or replacement, please contact us:
Email: [arknowdigital@gmail.com]
Website: https://arknow.in
Our support team will assist you promptly and fairly.
8. Policy Updates
Arknow Digital reserves the right to modify this Returns and Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised effective date. Customers are encouraged to review this policy periodically.