Thank you for shopping at Arknow Digital. We want to ensure your satisfaction with our products and services. Please review our Returns and Refund Policy for digital products:
- Refund Eligibility:
- Refunds for digital licenses can only be requested within 3 days of the purchase.
- After the 3-day period, no refunds will be provided.
- Please note that software compatibility checking is the sole responsibility of the customer as we are the license seller. All software is provided by Microsoft, and the copyright belongs to that company.
- Refunds will not be provided for compatibility issues.
- Refund for Duplicated Orders:
- In the event of a duplicated order, where you have unintentionally made multiple purchases of the same digital license, a refund may be issued upon verification.
- Please contact our Support team to request a refund for a duplicated order.
- Defective License Codes:
- If you encounter a defective license code, you have the option to choose between a replacement or a refund.
- Defective codes can only be verified by our company with an output from Microsoft.
- Please contact our Support team for assistance with defective license codes.
- Computer Compatibility Issues:
- Arknow Digital is not responsible for any underlying local issues with your computer that may prevent the normal functioning of the software.
- It is the customer’s responsibility to ensure that their computer meets the necessary system requirements for the software.
- Support and Inquiries:
- If you have any inquiries or require support regarding your purchase, please contact our Support team. We are here to assist you and address any concerns you may have.
Please note that our Returns and Refund Policy applies specifically to digital products. For physical products or services, please refer to the respective policies related to those items.
- Changes to Returns and Refund Policy:
- Arknow Digital reserves the right to modify or update this Returns and Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.
We recommend reviewing this Returns and Refund Policy periodically to stay informed about our policies. If you have any questions or concerns regarding our Returns and Refund Policy, please contact our Support team for further assistance.